Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Petti Rossi's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Petti Rossi or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Petti Rossi UK LTD
7 Ellerbeck Way
Stokesley Business Park
North Yorkshire

Our company registration number is 9131438

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


All prices are quoted in pounds sterling net of VAT. Prices are subject to change. Although Petti Rossi endeavour to display correct pricing and description at all times, Petti Rossi reserve the right to refuse the sale of incorrectly priced products.


Normal Credit Terms are strictly 30 days from end of month following date of invoice unless otherwise agreed in writing with Petti Rossi.

Payment is required on a Pro-forma basis for all new Customers and will continue on this basis until receipt of a fully completed original account application form and satisfactory trade references have been obtained.

Petti Rossi reserve the right to pro-forma new and existing Customers if Customers do not settle their accounts in accordance with these Terms and Conditions of Trade. All payment to be made in £ sterling.

If any sum payable under the Contract is not paid when due then, without prejudice to Petti Rossi’s other rights under the Contract, the sum will bear interest from the due date until payment is made in full, both before and after any judgment, at 5 per cent per annum over the Bank of England base rate from time to time and Petti Rossi will be entitled to suspend deliveries of the Goods until the outstanding sum has been received.

The Company reserves the right to recoup any sum, resulting from costs incurred legal proceedings to recover the sum payable under the Contract.

Any invoice queries must be communicated to the Company within 10 working days of receipt of the invoice by the Buyer.

Petti Rossi reserves the right at our discretion to refuse to supply Goods.


Petti Rossi reserves the right to cancel or to make part delivery on orders without prior notice unless otherwise instructed in writing at the time the order is placed. Petti Rossi will notify cancellation of orders in writing. (Petti Rossi shall not be liable for any loss of damage whatever arising from such cancellation.)

Orders cannot be cancelled by Customers without the approval of Petti Rossiand must always bein writing.

Petti Rossi are pleased to offer free delivery on orders over £350.00 on current avilable product lines to mainland UK. For those customers outside of mainland UK please contact Tom via email or telephone to ask for carriage prices.

Carriage charge is applicable for all orders under £350.00. This charge will be advised to you once the order has been received.

Deliveries are made to your delivery address door, it is not our responsibility to take goods into your premises. Deliveries are made with a 3rd party carrier and likely to be by Van or Lorry – it is not the responsibility of Petti Rossi to ensure that the delivery address is accessible and there is no liability to Petti Rossi for any re-delivery charges or late deliveries. Any accessibility issues must be disclosed at the time of order. Deliveries will be made between 8.00am and 6.00pm and must be signed for. ETA information on the day of delivery are at the discretion of the carrier Petti Rossi will therefore not be able to guarantee delivery times.

Please inspect the goods at delivery – any claims for damages or missing goods must be made with the carrier at the time of delivery. All information regarding missing items and damaged items will need to be noted on the carriers paperwork. Claims must be made within 5 working days of delivery. Refused goods that arrive back with Petti Rossi that are in good condition will result in a returned delivery charge.

Please can all deliveries be checked upon arrival, any damages to be singed for as’ Damaged’

Returns of whole orders can be made within 7 days of receipt of goods and must be received by us in original packaging and good condition (this excludes special orders). You are responsible for any carriage charge for the return and also the original delivery charge. Petti Rossi does not accept part order returns.

Cancellation of an order will result in a £20 admin fee and should goods have already been dispatched further charges maybe incurred, this is regardless of whatever reason you have for cancellation. Credits are processed within 28 days. Returns must be arrange by phone or email prior to being sent to Petti Rossi.

Risk of damage to or loss of the Goods will pass to the Customer in accordance with Delivery Information.

Ownership of the Goods will not pass to the Customer until Petti Rossi has received in full all sums due to it in respect of the Goods.

Until ownership of the Goods has passed to the Customer, the Customer must:


If the Customer sells or disposes of the Goods to a third party before the sum due to Petti Rossi is paid in full then any proceeds resulting there from shall belong to Petti Rossi to the extent of the sums owing by the Customer.

Where Petti Rossi (or its appointed carrier) delivers the Goods, the risk shall pass to the Customer upon delivery. In all other cases, the risk shall pass to the Customer when the Goods leave Petti Rossi’s premises.

The Customer’s right to possession of the Goods will terminate immediately if any of the circumstances set out in “Insolvency or Default of Buyer” occur.

If payment is overdue in whole or in part Petti Rossi may (without prejudice to any of its other rights) recover or resell the Goods or any part thereof and may enter upon the Customer’s premises by its servants or agents for the purpose.

Nothing in this clause shall confer any right upon the Customer to return the Goods sold hereunder or to refuse or delay payment therefore.

Petti Rossi shall not be liable for any costs, claims, damages or expenses arising out of any tortious act or omission or breach of contract or statutory duty calculated by reference to profits, income, production accruals, or by reference to accrual of such costs, claims, damages or expenses on a time basis.

The liability of Petti Rossi to the Customer for any loss of whatsoever nature and howsoever caused shall be limited to and shall in no circumstances exceed the price of the Goods

In no circumstances shall Petti Rossi be liable for any cost claim damage or expense resulting from any failure to use the Goods other than for the purpose for which they are supplied by Petti Rossi or resulting from any failure to follow any instructions issued by Petti Rossi in respect of the Goods.

Each of the provisions of these Conditions of Sale (including each provision providing for the limitation or exclusion of liability) shall be deemed to be fully severable so that if any provision is found to be void in law, whether because it is found to be unreasonable or otherwise, the remainder of the provisions shall continue in full force.

No right or licence is granted to the Customer in respect of the Intellectual Property Rights of Petti Rossi, except the right to use, or re-sell the Goods in the Customer’s ordinary course of business.

The Customer will not without Petti Rossi’s prior consent allow Petti Rossi’s marks or words applied to the Goods to be obliterated, obscured or omitted nor will he add any additional marks or words.

The Customer will not, without written consent of Petti Rossi, use, give away or loan any photographs or documents of confidential records provided to the Customer by Petti Rossi.

If the Customer shall make default in, or commit any breach of, the Contract or of any other of his obligation to Petti Rossi or if any distress or execution shall be levied upon the Customer’s properly or assets or if the Customer shall make an offer to make any arrangement for composition with creditors or commit any act of bankruptcy or if any petition or receiving order in bankruptcy shall be presented or made against him or if the Customer is a Limited Company and any resolution or petition to wind up such company’s business (other than for the purpose of amalgamation or reconstruction) shall be passed or presented or if a receiver of such company’s undertaking property or assets or any part thereof shall be appointed, Petti Rossi shall have the right forthwith to determine any contract then subsisting and upon written notice of such determination being posted to the Customer’s last known address any subsisting Contract shall be deemed to have been determined without prejudice to any claim or right Petti Rossi may otherwise make or exercise.

If you need to reach us, please email us on sales@pettirossi.co.uk, please note that due to the increasing amount of viruses that are unknowingly sent by computers, your email may not be received through our secure email gateway. This can happen if you send attachments. We suggest that you await confirmation from us that an attachment can be received if you need to send one. Also please bear in mind that your email may not be replied to as it may have a virus attached. We recommend you contact us via phone or fax if you have not received email confirmation from us.

Alternatively, you can call us on 01642 710100, or fax us on 01642 713777, our lines are available from 9.00 am to 5.00 pm Monday to Friday. You can also write to us at our registered office shown above. Petti Rossi does not disclose your details to any third parties. If you have any queries regarding our privacy policy, please contact us. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected will only be used to process your current order, if applicable.

These terms and conditions apply except in cases of force majeure. These terms & conditions of sale do not affect your statutory rights as a consumer. To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at legalisation.gov.uk